Marketing unit test
A test on this unit alone, marked as a percentage and a letter grade — for the test your class is actually sitting, rather than for May. Answer everything, then submit once: seeing the answer to question 3 before attempting question 4 makes the final percentage meaningless.
Conversion rate
Market segmentation
Extension strategies
Customer acquisition cost
Positioning map (perceptual map)
Brand extension and its risk
Cost-plus pricing
Value-based pricing
Positioning
Churn rate
Push vs pull promotion
Customer lifetime value
Short answer 1. Define or explain: Penetration pricing
3 ptsShort answer 2. Define or explain: Target market vs target audience
3 ptsShort answer 3. Define or explain: Dynamic pricing
3 ptsShort answer 4. Define or explain: Loss leader
3 ptsFree response
7 ptsA regional chain of six coffee shops has flat sales and is deciding how to spend a $40,000 marketing budget. Current data: average transaction is $7.20, the shops serve about 32,000 transactions per month combined, and a customer survey shows that 61 percent of respondents are aged 18 to 34 while only 9 percent are over 55. A competitor has opened nearby with lower prices.
Identify the four elements of the marketing mix and briefly define each.
Describe the market segment the chain currently serves, using the survey data.
Explain one specific risk of competing with the new competitor on price.
Explain one differentiation strategy the chain could use instead, and how it would be reflected in the marketing mix.
Calculate the increase in monthly revenue that would result from raising the average transaction by $0.60 at the current transaction volume.
Explain one method the chain could use to raise the average transaction, and one risk of that method.
Explain how the chain should measure whether the $40,000 was well spent.